Alkraas Posted November 9, 2019 Share Posted November 9, 2019 I bought a custom made necklace charm from a seller on Etsy. I created a necklace reference sheet and gave them instructions. I told them that the necklace should be atleast 5cm long in the PMs. I was told to order through a custom earring widget. I mentioned the 5cm again in the order instructions. Today I got the necklace and it's not the size I wanted. I put my (around) 5cm charm next to the one I ordered. I contacted them right after I unpacked the necklace because I was rather disappointed, but they don't know how to resolve the issue. I'd need advice on this... Link to comment Share on other sites More sharing options...
Administrator James Posted November 10, 2019 Administrator Share Posted November 10, 2019 Hey @Alkraas! I didn't receive a response from you, so I went ahead and cleaned up your post now that I have a spare moment. Also going to boost it on Twitter. From a business perspective they really need to make you a new one, or you can accept a partial refund if you like the end product enough to keep it. Link to comment Share on other sites More sharing options...
theodor Posted November 15, 2019 Share Posted November 15, 2019 Ask for a new charm. It would count as 'item not as described', and you mentioned the size more than once. Also, you should check that the longest side is not 5cm. A lot of odd shaped designs can look smaller, or be long, or whatnot. Link to comment Share on other sites More sharing options...
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