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  • Caution: xBlueAshesx

    WereMorta

    By WereMorta (edited)

      • Who: xBlueAshesx
      Where: https://www.furaffinity.net/user/xblueashesx/
      When: 04/08/2020
      What: Commission

      Resolved

    On the 8th of April this year I asked xBlueAshesx about a Lion King YCH. She then accepted, I gave her my PayPal info and paid. Unfortunately I don't have the acceptance PM anymore, but here's a screenshot of the PayPal payment as proof.

    payment.png.30b847adc71d8a970348e46562166147.png

    On the 13th of July, it'd been almost 3 months and I hadn't received anything back from xBlueAshesx yet, not even a WIP picture. I suggested a refund if she hadn't started on the art piece yet. This PM was read, but never replied to.

    pm01.png.12a1c3d44c537cf639ec5cb1c9fc8e1c.png

    After 6 days with no acknowledgement, it was then that I decided to request a chargeback. xBlueAshesx finally replied and offered to finish the piece. I refused, feeling like it would be rushed.

    pm02.png.77b5164f485eef9856ae47c1127b8f72.png

    pm03.png.360de100c5111aa6e79b9f3f9df4d170.png

    Her final PM said I would receive a refund and also how I should "read an artist's TOS in the future", which I actually did do before placing the commission. I would've been happy to wait 3 months, I've actually waited that long for commissions in the past, but like I said, I was expecting to see a WIP pic at this point at least. Sadly, nothing.

    pm04.png.a338a08a8828b370c9ac303185830477.png

    I'm now blocked by her on Furaffinity and no longer able to contact her. She continues to take on new commissions.

    blockedss.jpg

    Edited by Celestina
    downgrade to caution

    0
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    • Administrator
    James
    • Administrator

    This has been downgraded to a Caution since the artist seems to not be fighting you on the refund.  If anything develops we can upgrade it.

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    Rendrassa

    Blocking is never a good sign. I hope that you haven't closed the claim, as once it's closed, it can't be reopened.

    Edited by Rendrassa
    Half read original post, clarified.
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    WereMorta
    2 hours ago, Rendrassa said:

    Blocking is never a good sign. I hope that you haven't closed the claim, as once it's closed, it can't be reopened.

    I haven't closed the claim, nor have I received the refund yet either. According to the artist's TOS a refund can take 1-6 months.

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    • Administrator
    James
    • Administrator
    4 minutes ago, WereMorta said:

    I haven't closed the claim, nor have I received the refund yet either. According to the artist's TOS a refund can take 1-6 months.

    Just double checking:  Is it a claim or a dispute?

    A dispute will automatically close in the artist's favor if you don't escalate it to a claim.

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    WereMorta
    4 minutes ago, Celestina said:

    Just double checking:  Is it a claim or a dispute?

    A dispute will automatically close in the artist's favor if you don't escalate it to a claim.

    It's been escalated to a claim. Hope that clears things up.

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    cknsausage
    On 7/22/2020 at 7:11 AM, WereMorta said:

    I haven't closed the claim, nor have I received the refund yet either. According to the artist's TOS a refund can take 1-6 months.

    1-6 months? On a refund??

    That tells me they are owing a lot of other clients.. otherwise why would it take so long? Poor money management. 

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    Rendrassa
    On 7/21/2020 at 4:11 PM, WereMorta said:

    I haven't closed the claim, nor have I received the refund yet either. According to the artist's TOS a refund can take 1-6 months.

    Do not close it. The artist can say it takes 1-6 months, but PayPal will ensure you get it through the claim unless something goes horribly wrong. It's not on you to wait, and closing the claim because the artist gives delays robs you of refund protection, permanently.

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